Eligibility window
You can request a refund for any one-time plugin purchase within 14 days of the purchase date, provided the licence has not been activated on more than one machine. Subscription purchases are non-refundable once a billing period has begun, but you can cancel at any time to prevent the next renewal.
How to request a refund
Email support@daplug.in from the address associated with your account. Include the order number (visible under /account/licenses), the plugin name, and a brief reason. We will respond within two business days.
What happens when a refund is approved
Approved refunds are issued to your original payment method via Stripe. The refunded amount typically appears within 5–10 business days depending on your bank. The plugin's licence is revoked at the time of refund — continued use of the plugin after a refund is a violation of these terms.
Edge cases
If a plugin is broken, materially misrepresented on its listing, or no longer functions due to a marketplace-side change, we will consider refunds outside the 14-day window on a case-by-case basis. Contact us with the details.
Chargebacks
Please contact us before initiating a chargeback. Disputes that bypass our refund process can usually be resolved faster directly and avoid the fees Stripe charges for chargeback handling.
Contact
All refund correspondence goes to support@daplug.in.
This policy is a working draft. The eligibility window and edge cases are subject to review by counsel before live-mode billing is enabled.